NASHVILLE, Tenn. – INFINITI has been recognized as one of the top luxury automotive brands in the 2024-2025 Automotive Reputation Report, securing second place with a Reputation Score of 738. This ranking highlights INFINITI’s dedication to delivering exceptional customer experiences and adapting to the evolving needs of luxury car buyers.

Commitment to Customer Engagement & Transparency

In today’s digital-driven market, online reviews play a critical role in shaping consumer decisions. INFINITI has proactively engaged with customer feedback, enhancing its credibility and transparency across its retail network. The brand has consistently performed well in Reputation’s annual rankings, previously earning the top spot in 2023 and 2021 and finishing second in 2024 and 2022.

“For 35 years, INFINITI has been redefining luxury and setting new standards for customer experiences in the automotive industry,” said Craig Keeys, Group Vice President, INFINITI Americas. “Our recognition in the 2024-2025 Reputation Report underscores our commitment to providing personalized, client-focused experiences that exceed the expectations of today’s luxury buyers.”

Innovative Customer Experience Programs

To further enhance customer satisfaction, INFINITI has invested in a range of innovative sales and service initiatives, including:
✔ INFINITI NOW – A modern retail experience designed to streamline vehicle shopping.
✔ INFINITI Premium Care – A comprehensive maintenance program for new vehicle owners.
✔ INFINITI Valet – A convenient service pickup and delivery solution.
✔ ICAR-X™ Sales & Service Apps – Technology designed to simplify the sales-to-service journey.
✔ INFINITI Client Experience Coordinators & MyINFINITI Experts – Personalized support services designed specifically for the all-new 2025 QX80.

Industry Recognition & Reputation Score

The annual Reputation Report evaluates automotive brands and dealerships across North America based on a proprietary Reputation Score—ranging from 0 to 1,000—that measures key factors such as:
✔ Customer sentiment analysis
✔ Engagement levels
✔ Online visibility across digital platforms

INFINITI’s strong ranking in the 2024-2025 Automotive Reputation Report is a testament to its customer-first approach and unwavering commitment to luxury excellence.